1

Towed a vehicle into this place. The owner was very rude as well as his worker at the front desk. Will never ever do business with them nor will I recommend this facility. Strongly advise to find a place that’ll treat you with respect. Reply to your reply: You was rude and safety was not of the concern. You walked over flexing that you was the owner and spoke in a degrading manner. You exact words was YOU TOW GUYS blah blah blah. Your lot is not tow friendly had you not been unprofessional things would have been way different. You was unprofessional and Your staff was as well. The lot is very small and not tow friendly. The front lot consist of costumer cars. Then there’s the gated lot stuffed with broken down vehicles. The gated lot is even smaller then the costumer parking lot. Taking it inside the gate was the only option and even when you was rude you asked for it to be in the gated location just in a harder to get to spot. Did not offer to help push it to the spot and walked away. As a tow truck driver we have to find a spot that is easily accessed. Our job is to tow to the facility not put the vehicle where the facility wants. The task of putting where the facility wants falls upon the shop itself. There is 1 driver per truck to move a car on and off the truck into small areas not accessible by A huge truck. You easily could have came up to me in a manner that was professional rather then rudely and asked if I could of put it in a spot of your preference. Then together we could of worked to do that. I as a driver do not mind help shop owners with this task most times as long as they are willing to help. However when they act in the manner in which you did raises an issue. Furthermore showing that you deserve the review given.

Hi Shawn, Thank you for the feedback. When a tow company comes to drop a vehicle, like your company, AAA, the drivers come to the office first and inquire as to where we want the vehicle so that we do not block any other customer vehicles or cause a potential safety issue. That did not happen in this case. The Safety issue of driving past the stop sign and proceeding to unload the vehicle in the back lot was not the thing to do. We take Safety seriously here at Milex Complete Auto Care/Mr. Transmission. We do not want ANYONE to get hurt and our Safety policies are not negotiable. Please feel free to contact us if you have any questions.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

Good experience so far. Very nice staff, makes you feel like they care about both you and your vehicle. They won't work on anything you don't agree to which is good or force you into anything. Very comfortable. Post work: very affordable. They fixed the loud noise in my muffler and also took care of my front brakes. The only thing they need to do is update my name from "Henigham" to Henighan and we'll be good to go!

Thank you for the 5 Star review Ronnie! We appreciate you trusting in us to take care of your needs.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

Thank you for letting us serve you Janee. Thank you for the 5 Star review!

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

Thank you for the 5 Star Review Sylvia, we are very happy that we are able to serve you!

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

I was so impressed with the level of service and the kindness of the staff! I am now a new loyal customer and will bring all my repairs to this shop! It's hard to find a mechanic that you trust. I finally found one with Mr. Transmission Milex Columbus!

Thank you for the 5 Star review Deni! We appreciate the opportunity to serve you!

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
4

Thank you for the good review Jeff. We appreciate your business.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

I can’t say enough wonderful things about the folks at Mr. Transmission Milex Columbus! The owners, Matt & Debra are amazing! Their customer service goes above & beyond! They are friendly, kind, honest, very professional, and you know they have you & your car’s best interests at heart! They’re not there to price gouge or take advantage of anyone, which is evident in the way they educate you on your car & they go the extra mile to ensure your comfort with their work! Their mechanics are awesome & friendly to talk to, they don’t make you feel silly for asking questions either :-) I will definitely be taking all of our family cars there every time! Thank you!

Thank you for the awesome review! What you describe is what we are about. Thank you for your business!

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

Mr. Transmission fixed my car right the first time! A different shop charged me for a diagnostic and then told me they couldn't service my car because it needed transmission work done first. I took it to Mr. Transmission and they told me the problem wasn't with my transmission at all. Mr. Transmission diagnosed my problem and fixed it within a day. I received great service and the attendant was kind and courteous.

Thank you Eddie for the great 5 Star review. We thank you for your business and hope to see you for maintenance as needed.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
4.5

Same reliable service I have come to expect. Their tow truck was prompt in picking up the car. The vehicle was timely diagnosed and I authorized the necessary repairs I recommend this shop for any repairs you may need. Work is done promptly and efficiently. Do not hesitate to give this auto repair establishment a try. Sincerely

Hi Sylvia, thank you for the kind words and the 5 Star review. We hope to service your vehicle as needed in the future.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596
5

Milex Auto Care staff, service, and customer service was great! Very professional and quick - with attention to detail!

Thank you for the great review Dave! We are happy to have met your expectations.

- Mr. Transmission - Milex Complete Auto Care - North Columbus #596